q999 Terms & Conditions and Usage Policy

1.1 Definition of Services

In this document, the term "platform" refers to the q999 website, mobile view, and all related services connected to it. The term "player" or "user" refers to any person who has registered an account at q999 and is using its services.

Users of this platform must comply with Myanmar's laws and regulations on personal data protection. The q999 platform does not represent any legal authority and provides services only to players based in Myanmar.

1.2 Scope of Application

These terms apply to all of q999's services — including football betting, Live Casino, Slots, fish shooting games, and Esports betting. Additional offers (bonuses, promotions) may have their own specific terms, and those specific terms take precedence in the event of any conflict with these general terms.

1.3 Age Restriction

The q999 platform is available only to persons aged 21+. Anyone under 21 is not permitted to open an account on this platform. q999 may request proof of age from any player at any time to confirm they are 21 or older.

2.1 Account Requirements

When registering, players must accurately complete the following —

• Provide your real name, date of birth, and contact details.
• Only one account per person is allowed — opening an account in someone else's name is strictly prohibited.
• Contact details must be kept up to date at all times, and q999 must be notified immediately of any changes.
• Only one account per person or per household is allowed — this applies to anyone sharing the same IP address, device, or payment method.

2.2 Account Security

Players must keep their account login details (including password) secure and must not share them with anyone. q999 is not responsible for any losses resulting from access by a third party. If you notice any unauthorised access to your account, contact [email protected] immediately.

2.3 Identity Verification

q999 may verify a player's personal information at any time. Documents such as a copy of a national ID card or bank payment confirmation may be requested. Withdrawals may be temporarily suspended until verification is complete.

3.1 Deposits

Deposits at q999 can be made via KBZPay, Wave Money, AYA Pay, and CB Pay. The minimum deposit amount is 3,000 Ks. Deposits are processed in Myanmar Kyat (MMK) only. Third-party funds are not accepted — deposits must come from the player's own bank or wallet account.

3.2 Withdrawals

The minimum withdrawal amount is 20,000 Ks, and withdrawals must be made through the same payment channel used for the deposit. Standard processing time is within 15 minutes to 2 hours. Please note that additional verification may extend this time.

At the time of a withdrawal request, there must be no pending wagering requirements on the player's account. If any remain, withdrawals will only be permitted once wagering is complete.

3.3 Financial Security

q999 strictly follows Anti-Money Laundering (AML) procedures. Unusual or suspicious deposit and withdrawal activity may be investigated, and the account may be temporarily suspended.

4.1 Welcome Bonus

q999 offers a 100% bonus on your first deposit, up to a maximum of 200,000 Ks.

Before any withdrawal, a wagering requirement of the bonus amount × 15x must be completed.

• Example — Deposit 20,000 Ks → Bonus 20,000 Ks → Balance 40,000 Ks → Wagering required: 20,000 Ks × 15 = 300,000 Ks must be played through before withdrawal.
• Example — Deposit 420,000 Ks → Bonus 200,000 Ks → Balance 620,000 Ks → Wagering required: 200,000 Ks × 15 = 3,000,000 Ks must be played through before withdrawal.

If the wagering requirement is not met within 14 days of claiming the bonus, the bonus and any winnings derived from it will be forfeited.

4.2 General Promotion Rules

Each promotion may have its own validity period, wagering requirements, and game restrictions.

• Each promotion can only be used once per person — no exceptions, even for members of the same household.
• Wagering requirements for bonuses may vary by game type — check the relevant promotion page for details.
• If q999 determines that a bonus was claimed through methods considered improper, the bonus will be forfeited and the account may be suspended.

4.3 Refer a Friend

When you refer friends, you will receive 8% of their first deposit as bonus credit (up to 20,000 Ks per friend), plus a weekly commission of 0.2% of the valid bets your friends place.

5.1 VIP Levels

q999's VIP program has 4 levels — Bronze, Silver, Gold, and Platinum. Players can move up levels based on their playing activity and loyalty to the platform.

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.6%
• Gold — weekly cashback up to 0.9%
• Platinum — weekly cashback up to 1.2%

Cashback is credited as bonus funds and may also carry wagering requirements. VIP cashback does not require any external submission — it is added directly to your account.

5.2 VIP Level Demotion

If playing activity drops significantly at the time of review, q999 may adjust your VIP level accordingly. If this happens, you will be notified in advance so you can raise any concerns.

6.1 Game Validity

Each game has its own rules, which can be read within the game interface. Results caused by a technical error will be reviewed by q999 and, if found to be incorrect, will be voided and any funds involved will be returned.

6.2 Prohibited Betting Methods

Placing bets on opposing outcomes to clear wagering requirements (hedging/arbitrage), freeplay abuse, or any method q999 considers bonus abuse will result in the bonus being forfeited and positions being closed.

6.3 Football Betting

Football betting results are determined by reference to official sports news sources. If a match is abandoned — stopped before 90 minutes of play — all related bets will be voided and funds returned.

7.1 Player Protection

q999 provides tools to help players manage their own gambling — such as self-exclusion and deposit limits. To use these tools, visit the Responsible Gaming page or contact us via 24/7 Live Chat.

7.2 Self-Exclusion

Self-exclusion can be set for a minimum of 6 months up to 5 years. Accounts cannot be reopened before the exclusion period ends. If gambling is causing personal financial problems, players should seek professional help immediately — q999 is not a solution to such problems.

8.1 Grounds for Suspension by q999

If any of the following occur, q999 may immediately suspend the account and freeze funds without prior notice —

• Providing false personal information or opening an account through fraudulent means
• Bonus abuse or use of prohibited betting strategies
• Suspected involvement in money laundering or terrorist financing
• Found to have opened an account while under 21 years of age
• Found to have opened more than one account from the same individual

8.2 Player-Initiated Closure

If a player wishes to close their account voluntarily, they can request this via 24/7 Live Chat or by contacting [email protected]. Withdrawals will be permitted before closure, and any bonus funds with incomplete wagering requirements will be forfeited.

9.1 Personal Data Protection

Players' personal data is stored and handled in accordance with q999's Privacy Policy. Selling or sharing personal data obtained from players with third parties without proper authorization is strictly prohibited.

9.2 SSL Encryption

q999's platform uses SSL (Secure Socket Layer) encryption technology, so players are fully protected when making deposits, withdrawals, or handling personal information.

10.1 Amendments to Terms

q999 reserves the right to amend these terms at any time. For major policy changes, players will be notified in advance via their account or through the platform. Continued use of the platform after any changes are made will be considered acceptance of those amendments.

10.2 Language Priority

Where these terms are published in both Burmese and another language, and there is a discrepancy between the two, the Burmese version (Myanmar language Unicode) shall take precedence.

10.3 Contact Us

If you have any questions about these terms, you can reach us via 24/7 Live Chat or at [email protected]. q999's support team provides service in Burmese.