21+ · Safe Play

q999 — Guide for Responsible Players

Gaming is a form of entertainment. At q999, we provide players with the tools and guidance they need to play safely and mindfully.

How q999 protects players

q999 prioritises both enjoyment and safety for players in Myanmar. We believe that gaming is not a solution to life's problems, but entertainment enjoyed with good judgment.

If a player feels they are losing control of their gambling, contact us right away. Our 24/7 Live Chat is available in Burmese. This page provides the tools, signs and advice you need to stay aware of your gaming habits.

Online gaming is accessible and enjoyable entertainment for anyone. However, every player should set clear limits to make sure it does not negatively affect their bank balance or family relationships. At q999, these limits can be managed digitally.

Core principles of responsible gaming

Set a goal

Set a budget and time limit before you start playing. Do not try to keep playing once you have reached that limit.

Only play with money you can afford to lose

Only play with an amount that would not affect your life if lost. Avoid playing with borrowed money or funds you actually need.

Limit your time

Do not go over your planned daily play time. Taking regular breaks is a healthy habit.

Play with good judgment

Outcomes in gaming are random. If you find yourself thinking about chasing losses, take note of that impulse and pay attention to it.

Talk to your family

If you are concerned that gaming is affecting your family relationships or finances, speak openly to someone you trust.

You can stop gaming

Every player can temporarily suspend their account and pause gaming for as long as needed. Contact our 24/7 Live Chat to use this feature.

Age 21+ Policy

21+

Gaming is for players aged 21 and above only

Opening an account and participating in games on the q999 platform is for players aged 21 and above only. Players who have not reached that age are not permitted to access or play on this platform.

We recommend that parents and guardians install parental control software on computers to prevent children from accessing gambling websites while using the internet.

If you notice a large amount of money being wagered on our website and suspect that an underage person is gambling, you can report it immediately to [email protected].

Family Protection

Parents and guardians can use q999's gambling restriction tools to protect a friend or family member.

If someone is struggling with gambling-related financial difficulties, they can talk to us through our 24/7 Live Chat and we will assist them in Burmese.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself or someone close to you, we recommend taking a break from gambling and contacting us right away.

Borrowing money to gamble or experiencing financial hardship.
Continuing to play to chase losses — an urge to "win back" lost money keeps arising.
Relationships with family and friends are deteriorating and gambling is being kept secret.
Anger, anxiety and irritability keep appearing when gambling is not going well.
Continuing to gamble beyond set limits without realising it.
Neglecting work, education or health responsibilities because of gambling.
Saving money specifically to gamble, or feeling that gambling is the only source of enjoyment in life.

q999's Self-Control Tools

q999 provides tools to help players manage their gambling responsibly. To use these tools, contact our team via Live Chat.

Deposit Limits

Set a daily, weekly or monthly limit to keep your spending in check. Deposit in smaller amounts and keep the fun going without going over budget. Our Live Chat team can set this limit for you.

Gaming Time-Out

You can pause gambling for anywhere from 24 hours to 30 days — during this Time-Out period, no gambling activity can be carried out on the account. Our Support team can action this immediately.

Self-Exclusion

If you want to stop gambling for a longer period, you can request a Self-Exclusion period (30 to 180 days). During that period, you will not be able to access any gambling features.

Viewing Gambling History

You can review your gambling history, deposits/withdrawals and time spent playing. Checking regularly helps you stay aware of your gambling habits.

How to Access the Tools?

To set up any of the restriction tools listed above, contact q999's 24/7 Live Chat in Burmese — our team will take care of it right away. You can also reach us by email at [email protected].

Financial Limits and Transfers

Minimum Deposit

You can make a minimum deposit of 3,000 Ks per transaction via KBZPay, Wave Money, AYA Pay, and CB Pay.

This minimum amount requirement helps players manage their money responsibly.

Minimum Withdrawal

Each withdrawal requires a minimum of 20,000 Ks, and processing time is normally 15 minutes to 2 hours.

These limits are in place to help players maintain control over their own finances.

Support Contact

24/7 Live Chat Support

q999 support staff are available in Burmese 24 hours a day, 7 days a week. You can reach out about anything — game-related questions, requests for limit-setting tools, or personal concerns about problem gambling.

24/7 Live Chat — Burmese

Contact via Email

If you prefer a more private way to get in touch, you can contact us by email. Requests for gaming limit tools, account enquiries, and problem gambling complaints will all be handled promptly.

[email protected]

Responsible Gaming Quick Answers

Once a Time-Out period (24 hours to 30 days) ends, your account is automatically reactivated. Once a Self-Exclusion period (30 to 180 days) ends, you can request reactivation through Support. No account will be reactivated early while a protection period is still active.

To increase a limit (allowing more spending), the change takes effect after a 24-hour waiting period. To decrease a limit (to a lower amount), the change is applied immediately. This approach ensures your protection stays properly in place.

Contact q999's 24/7 Live Chat first and request a Time-Out or Self-Exclusion period. Our team will assist you right away and handle your personal information with full confidentiality.

Yes, you can withdraw your remaining balance during a Self-Exclusion period. Request a withdrawal through Support and it will be processed within the normal 15 minutes to 2 hours. Only gameplay is suspended — your funds are not affected.

q999 verifies age using national ID and does not allow anyone under 21 to play. Anyone opening an account must confirm they are 21 or older. If false information is provided to gain access, the account will be closed and any remaining balance, including bonuses, may be forfeited.

Yes — you can request a bonus and then pause your gameplay. A Time-Out can be applied even if you still have a bonus balance. During Self-Exclusion, bonus funds will be cancelled and only real-money funds can be withdrawn.

Players choose q999 with care and awareness

Gaming is entertainment, and it's better enjoyed with limits in place. Play safely with us.